Contact Us

This page explains how to contact the editorial team at USA Online Casinos, what we can realistically help with, and where to send the things we cannot resolve. We are a research and comparison publisher covering US online casinos — we are not an operator, we do not hold player funds, and we cannot log into, credit or close anyone's casino account.

The fastest route to us is the contact form on otcm25.org. Include the casino name, the date of whatever happened, and the bonus or offer you were looking at. Without those three details most messages take several rounds of replies before we can even understand the question.

What we can help with — and what we can't

Bring this to us	Take this to the operator or regulator
A factual error on a page — wrong bonus percentage, outdated terms, a broken link	A pending withdrawal, a closed account or a voided bonus
A question about how wagering requirements, cashout caps or bonus expiry work in general	Identity verification (KYC) documents and source-of-funds requests
Which state-licensed options exist where you live, and how sweepstakes models differ	A dispute over a specific balance or a chargeback
Advertising, partnership and media enquiries	Self-exclusion requests — these must go to the operator and to the relevant state program
Feedback on our ranking method or a request that we review a site	Anything requiring access to your account, funds or personal documents

If you contact us about a live dispute, we will point you back to the operator's complaints procedure and, where applicable, to the state regulator. That is not a brush-off: only those parties have the authority and the account records to settle it.

How we make money, stated plainly

USA Online Casinos earns commission when a reader follows a link to a casino and opens an account. That relationship does not buy position, a rating or a kind sentence. Our editorial ratings are ours, they are not customer-review scores, and a brand that pays more does not move up the list. We flag this here rather than in small print at the bottom, because it is the first thing a reader writing to us deserves to know.

Before you write to us about an offer you saw on this site, read the operator's own terms. Headline numbers are advertising. The conditions underneath them — wagering multiples, maximum bet while a bonus is live, cashout ceilings, expiry windows — decide what the offer is actually worth.

Offers readers ask us about most

These are the three we get the most mail about, so it is worth setting out what each one really involves. All terms below are the operator's advertised terms as of Sep 25, 2026; verify them at signup, because promotional terms change without notice.

Raging Bull — 410% up to $10,000 + 50 Free Spins

The largest headline figure on our list, which is exactly why it generates questions. A 410% match paired with 50 free spins reads enormous, but a percentage that size is normally attached to a qualifying deposit, a playthrough requirement and a ceiling on what you can withdraw from bonus funds. Ask support for the wagering multiple, the maximum bet allowed while the bonus is active, and whether table games contribute at all — many high-percentage matches are slots-weighted. The limitation is structural: the bigger the match, the more turnover it typically demands before anything becomes withdrawable, and the $10,000 figure is a cap, not an expectation.

Magician Bet — 101% No Wagering

The opposite philosophy, and the one we recommend readers compare against the big numbers. A no-wagering bonus means winnings from the bonus are not locked behind a playthrough multiple. A 101% match with no wagering can be worth more in practice than a 400% match with heavy conditions. The trade-off is size: you are matching roughly dollar for dollar, so there is far less bonus credit in play. "No wagering" also does not always mean no conditions — check for maximum win caps, game restrictions and an expiry date on the credit.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Sits between the two, and is on this page because the free spins are tied to one named title rather than a general spins pool. That specificity matters: spins on a designated game carry that game's RTP and volatility, and you cannot move them to a title you prefer. The 375% match carries the same caveat as any large percentage — confirm the playthrough and the withdrawal cap before you treat the number as value. Its limitation is flexibility: a single-game spins offer suits you only if that game does.

Others on our list

• Uptown Aces — 600% for new players; the highest advertised match we list, with conditions to match.
• Card Crush — instant welcome reward of 2 mystery coins and 5 cards; a sweepstakes-style format, not a cash match.
• Zumba Cards — 250% deposit bonus up to 250 SC, denominated in sweeps coins rather than dollars.
• BetUS — 200% up to $4,000 for new players, alongside its sportsbook.
• Amazon Jackpots — 4 posters plus 40 free SC and a bonus wheel for $20, a purchase-based package.
• Slots and Casino — 500% up to $2,500 across three deposits, so the full value needs three qualifying payments.
• Bets.FM — 225% deposit bonus up to 1 BTC plus 225 free spins; crypto-denominated, which brings exchange-rate exposure.

Money questions we field regularly

Nothing here is free. Every offer above except a genuine no-deposit promotion requires you to deposit or purchase first, and money you stake is money you can lose.

• Minimum deposits — usually a set floor to unlock a welcome match. Depositing below it typically forfeits the bonus entirely, and operators rarely reverse that.
• Paying in — debit cards are the most widely accepted route for US players. Credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH and bank transfer, prepaid cards and e-wallets appear at some sites; PayPal availability in particular is limited and site-specific, so confirm before you rely on it.
• Getting paid out — withdrawal method is often tied to your deposit method. Expect a minimum withdrawal amount and a per-day, per-week or per-month limit. Crypto payouts tend to be quickest once approved; bank transfer and check are slowest.
• Timings — treat advertised speeds as advertising. Real elapsed time is the operator's internal review plus your bank's clearing time, and a first withdrawal almost always takes longest because verification happens then.
• Fees — some operators absorb payment costs, others pass them on, and a few charge for more than one withdrawal in a given period. Crypto transactions carry network fees regardless of operator policy.

Verification is the single most common cause of the delays readers write to us about. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds documentation. Uploading legible documents before your first cashout request removes most of the friction.

What these sites actually offer

The catalogues behind the brands above generally break down into a few recognizable categories, and knowing which one an offer applies to saves a lot of confusion:

• Slots — the bulk of most libraries, and where free spins and bonus playthrough usually count at 100%. Return to player (RTP) and volatility vary title by title; high volatility means rarer, larger wins.
• Progressive jackpots — pooled prizes that grow until won. Frequently excluded from bonus play, and often capped for withdrawal purposes.
• Table games — blackjack, roulette and baccarat. These commonly contribute a reduced percentage, or nothing, toward wagering requirements.
• Live dealer rooms — real croupiers streamed in real time, with table limits set per room. Often restricted while a bonus is active.
• Mobile play — browser-based play is near-universal; dedicated mobile apps are not, and availability differs by operator and platform.

Game fairness in licensed environments rests on random number generators and published RTP figures. Where a site is a sweepstakes or social platform rather than a state-licensed real-money casino — as the SC-denominated offers above suggest — the model, the redemptions and the protections differ, and that distinction is worth confirming before you deposit.

The other products these brands run

Several operators on our list are not casino-only. BetUS, for example, runs a sportsbook alongside its casino, and sports promotions carry their own rollover rules that usually cannot be combined with a casino match. Elsewhere you will find poker rooms, bingo, virtual sports and racebook sections under the same account. Two practical consequences: a single wallet may serve several products with different bonus terms, and a bonus earned in one vertical often cannot be cleared in another. Read which product a promotion belongs to before you start playing.

Legal standing, eligibility and where complaints go

You must be at least 21 to use the sites we cover, and physically located somewhere they are permitted to serve you. In the US there is no single national online casino licence. Federal statutes sit alongside state law, and it is the states that authorize and regulate real-money online casino play — which is why availability differs sharply depending on where you are. A site accepting US customers is not the same thing as a site authorized to serve customers in your state. We do not claim any specific licence or registration for the operators listed here; check the operator's own disclosures and your state regulator before opening an account.

If something goes wrong, the sequence is: the operator's formal complaints procedure first, in writing, keeping copies; then escalation to the relevant state regulator or the operator's stated dispute body if you are not satisfied. Keep transaction IDs, screenshots of the promotional terms as they appeared, and support-chat transcripts. We can help you understand what the terms said; we cannot adjudicate.

Tools for keeping control — deposit and loss limits, session reminders, time-outs and self-exclusion — are available at most reputable operators and should be set before you need them. Our responsible gambling guidance covers those in detail, including blocking software and support organizations. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.

How we assess the sites we list

1. We research the published bonus terms — percentage, cap, wagering, expiry, maximum bet, excluded games — rather than the headline alone.
2. We review stated payment options, withdrawal minimums and limits for US players, and note where availability is unclear rather than assuming it.
3. We check what the operator discloses about licensing, ownership and complaints handling, and we say so when that information is thin.
4. We weigh the game range and the software behind it, including live dealer and mobile provision.
5. We record what support channels exist and what the operator claims about them.

We have not tested these sites with our own deposits, and we do not present advertised payout speeds as measured results. Our scores are editorial judgments based on documented information as of Sep 25, 2026. Commission never affects them. You can read more about the people and process behind the ratings on our about page, and the rules covering use of this site are in our terms and conditions.

Getting a useful reply

We read everything that comes in. Correction requests with a source attached get handled first, because accuracy is the one thing a comparison site cannot get wrong twice. General bonus questions we answer as best the published terms allow. Commercial enquiries should say up front what is being proposed.

Please do not send us account numbers, passwords, card details or copies of ID documents. We have no use for them, no way to act on them, and no reason to hold them. If you are unsure where a question belongs, send it anyway with the casino name and date included — we will either answer it or tell you precisely who can.